Cookies allow us to offer our services. By using our services, you agree to our use of cookies.

              Terms of use

                             To access our Online Store you need:
       1.Solicitar a wholesale account. Register by clicking here now

2. Send a copy of the company certificate and copy of ID card holder to the following email: hgallardo@gstudioonline.com

 

Once your application is approved you will have access to our exclusive online store for wholesalers.

 

FIRST STEPS

 

1. Choose the section, category and product.

 

2. View the product / s you're interested / n. Through a click you will get an extension of the picture to see detail.

 

3. Select a product and add the item to the basket. You can then choose to continue shopping or process order.

 

4. If you want to continue shopping, repeat the process but if you want Checkout register.

 

5. Once you've entered your details, check they are correct and click "confirm".

 

6. Make sure the shipping and billing address of your order are correct.

 

7. Select a payment method: Transfer.

 

8. Confirm your order.

 

9. You will receive an email confirming to your order

 

GENERAL INFORMATION

 

Do you restock articles marked "out" ?.

If an item is out of stock, we try to replace it as soon as possible. If you do not have stock, we would withdraw the web.

I receive the same product that I see in the photo?

Yes, except for those products with traditional processes where there might be a slight difference in the finish.

Is it possible to receive periodic information on my email with the latest news and offers from G-Studio?

Yes. Simply by accessing the "Bulletin" you will receive information on the latest developments and events of G-Studio.

Can I unsubscribe from the Bulletin G-Studio?

In the "Newsletter" section you can unsubscribe easily. Fill in the information and select "submit".

If you have forgotten your password, you can recover it in the Log-in. You will receive an email with your new password.

How I can make sure I made my purchase ?.

Once you have placed your order, you will receive a confirmation email. If you do not receive, check your spam probably be there, otherwise contact our customer service department.

 

Can I know what state is my order?

Yes. Access the section "orders placed" in your account and you will see the status of your order in real time.

Can I delete an item from my order?

Yes. From the shopping cart you can remove items you do not always want and when you have not processed the order.

What should I do if I receive a faulty item?

G-Studio only sells items in perfect condition, so if you get an exceptional product with a tare contact our customer service department.

What should I do if I receive the wrong item?

If at any time, by mistake, you receive an item you did not order please contact our customer service department.

 

PAYMENT

 

What payment method can I use to make my purchase?

You may pay your order by bank transfer or credit card

Why be rejected my credit card?

Your card may be rejected by one of the following reasons:

- The card may have expired.

Check that your card does not exceed the validity date.

- Can you have reached the limit of the card.

Check with your bank card has not exceeded the amount allowed for purchases.

- Maybe some data entered is incorrect.

Check that you have correctly filled in all the necessary fields.

Can I get an invoice for my company?

Yes. You just have to check the option "company" in personal data and tax data cover you ordered.

Is it safe to use my credit card on the web?

Yes, data is transmitted in SSL encrypted form.

 

SHIPPING

 

Where I can get my order?

You can receive it in the direction you choose (home, work, etc.-never a PO Box). Check the delivery address well as G-Studio will not take charge of the costs of errors in the delivery address.

How soon will I get my order?

Delivery times are between 3 and 5 days, depending on shipping destination.

How do I pay for shipping?

Standard shipping costs are from 10 EUR + VAT for Spain Peninsular. For shipments outside the Spanish peninsula check shipping price.

Can I track the status of my order?

Yes, through "My Account" on orders placed you will see the status of your order.

What is the process of home delivery?

If you have chosen home delivery, we'll send you an email confirmation of shipping (when your order will leave the warehouse) and finally the carrier will contact you by SMS or e-mail to inform the delivery of your order.

RETURN POLICY

Gstudio reserves the right to reject returns sent after the deadline (10 days from the deadline for receipt of the goods).

Only we accept returns of items with tare or manufacturing defect.

We recommend that you make your submission by registered mail, return receipt requested. Gstudio not responsible for returns that do not arrive at their warehouse. The shipping of the items you wish to return, run to your office.

Gstudio not accept returns sent freight.

Returned items will be carefully inspected. Once checked by the quality department, he shall pay the corresponding amount, in the same way it was paid.

The refund will be made as soon as possible and in any event within 30 days of receipt in store items.

Only the amount of the products will be refunded once devueltos.Una subscriber will be sent a copy of the return.

TECHNOLOGY

What Internet browsers should I use to view the website correctly G-Studio?

Web Site G-Studio is optimized for viewing in Microsoft Internet Explorer 7 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.

What screen resolution do I need?

1.024px wide x 768px high and larger sizes.

 

Is it safe to shop with G-Studio?

 

Yes. You can buy with confidence because we dedicate a lot of effort in having resources to ensure the security of your purchases and of your data.